Retail Store Manager

Michaels•Nampa, ID

19d•Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role includes leading and managing a team, holding the team accountable for delivering a great customer experience and achieving results, ensuring the store and team are ready to deliver Customer Brand Promises, and planning and communicating workload activities and KPIs to support execution within budget. Minimal, if any, time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The manager oversees store operations, sales and profit plans, customer experience, shrink and safety programs, staffing, training, coaching, and performance management. They serve as Manager on Duty, maintain operational understanding of all store departments, and ensure managers are cross-trained in Custom Framing sales and production. The position is based at a public retail store in Nampa, Idaho, with a work environment that may include stock rooms, outdoor work, and a frame shop.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to regularly bend, lift, carry, reach, and stretch; some lifting of heavy items and accessing high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including adherence to Standard Operating Procedures, Company programs, applicable laws and requirements, policies, and standards.
Hold the team accountable for store conditions and results.
Deliver sales and profit plans and other KPIs in conjunction with annual performance objectives; manage the team to achieve role KPIs.
Lead execution of customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
Staff the store with qualified Team Members; hire, train, observe, and coach the team to achieve results.
Lead performance management and, when necessary, disciplinary processes.
Identify talent and develop Team Members for advancement; use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments, be cross-trained, and ensure all Managers are cross-trained in Custom Framing selling and production.
Perform other duties as assigned.