Retail Store Manager

WILD BILLS TOBACCO STAFFING LLC•Traverse City, MI

About The Position

The Retail Store Manager oversees the operations of a retail location, managing staff, inventory, and finances while providing excellent customer service. The role involves recruiting and developing employees, driving sales, maintaining store standards, and managing daily operations. The ideal candidate has retail management experience and an interest in the tobacco industry. Most business hours are spent standing on the sales floor greeting customers, coaching employees, and running the business. The manager is expected to work more than 40 hours per week and be available for nights, weekends, holidays, and occasional 12-hour shifts.

Requirements

At least 21 years old.
High school degree completion.
At least 1–2 years of previous manager experience.
Written communication skills.
Leadership skills.
Customer service skills.
Microsoft Office skills.
Store operations knowledge.
Basic addition and subtraction skills.
Flexibility to work weekends and holidays as needed.
Flexibility to work 12-hour shifts at times.
Ability to stand for long periods.
Ability to lift up to 50 pounds.

Nice To Haves

Experience in retail management.
Passion for the tobacco industry.

Responsibilities

Recruit, interview, select, and retain employees.
Motivate, coach, develop, lead, and train store employees on an ongoing basis.
Develop employees’ product knowledge and team selling skills to help meet or exceed sales goals.
Manage and supervise retail employees, including scheduling and performance management.
Promote company policies and procedures and ensure employees comply with them.
Help the team identify, recommend, and implement changes to improve productivity.
Set performance expectations and ensure the team is trained in sales, customer service, and operations to meet company standards.
Communicate priorities and sales-driving information to employees.
Maintain a clean and safe environment by complying with health and sanitation procedures.
Ensure the store is stocked, manage inventory levels, and order products.
Maintain knowledge of products, product launches, and promotions.
Build customer relationships and suggest products.
Meet or exceed store sales and operational goals.
Manage daily store operations, including inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
Assist customers with sales transactions and provide excellent customer service.
Develop plans and follow up to maximize sales and achieve consistent performance results.
Identify performance opportunities and work with the District Manager on plans to address issues.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement store programs to improve sales, service, operations, efficiencies, and branding.
Monitor and analyze sales and financial data to make business decisions.
Develop and execute marketing and promotional strategies to increase store traffic and sales.
Stay informed about industry trends and competitors and recommend business improvements to District Management.
Open and close the store, including locking doors and arming the store.
Complete additional tasks, duties, or projects as assigned.