Retail Store Manager

Circle K Stores•Fayetteville, AR

13d•Onsite

About The Position

The Retail Store Manager leads and manages store operations, employees, customer service, site presentation, training, communications, planning, and financial performance. The manager recruits, hires, trains, schedules, supervises, and evaluates employees; maintains company standards for cleanliness, stock, merchandise presentation, safety, and customer service; addresses customer complaints; and develops plans to achieve site objectives. The role also oversees reporting, records, inventory, cash, budgets, forecasts, and profitability. The position is based at 4315 Crossover Road, Fayetteville, Arkansas 72703, and offers flexible availability. The role is performed mostly indoors, with outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may encounter occasional cold temperature extremes while supervising work in a walk-in cooler or freezer and occasional noise. The manager works with a minimum of direction and supervision and is expected to act as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience performing the essential duties and working in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analysis of reports, inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Nice To Haves

Retail sales experience.
High school diploma or GED.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to provide excellent customer service.
Develop, manage, and assign tasks to keep the site clean, stocked, organized, and maintained according to company standards.
Maintain a professional and supportive image among employees and supervisors.
Schedule employees within company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Build positive, professional relationships with suppliers.
Promote excellent customer service and resolve customer complaints promptly and professionally.
Promote and maintain a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees on customer service, site image, marketing execution, safety procedures, and safety awareness.
Ensure employees receive appropriate communications in a timely manner, and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to reach objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment posters and signs are readily accessible to employees.
Analyze daily sales and expenses and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.
Supervise and train employees in the use of equipment, tools, and materials referenced in the CSR and ASM job descriptions, and manage functions listed in those descriptions.