Retail Store Manager

Michaels•Fairfax, VA

9d•Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The manager leads the team to deliver a great customer experience and achieve desired results, ensures readiness to deliver Customer Brand Promises, and plans and communicates workload activities and KPIs for execution within budget. Minimal time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The role oversees store operations, compliance, sales and profit goals, customer experience, shrink and safety programs, staffing, and team development. The manager also serves as Manager on Duty, maintains operational understanding of all store departments, and ensures managers are cross-trained in Custom Framing sales and production. The work takes place in a public retail store and includes supervising team members and serving customers.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to regularly bend, lift, carry, reach, and stretch; some lifting of heavy items and accessing high shelves by ladder or similar equipment is required.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including adherence to SOPs, Company programs, applicable laws and requirements, policies, and standards.
Hold the team accountable for store conditions and results.
Deliver the sales plan, profit plan, and other KPIs in line with annual performance objectives; manage the team to achieve role-specific KPIs.
Lead execution of the customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals, and provide overall management to team members and customers.
Hire, train, observe, and coach qualified team members to achieve results.
Lead performance management and, when necessary, disciplinary processes.
Identify talent and develop team members for advancement; use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments and ensure managers are cross-trained in Custom Framing sales and production.
Perform other duties as assigned.