Retail Store Manager

Circle K•Louisville, KY

6d•Onsite

About The Position

The Retail Store Manager leads and manages store operations, employees, customer service, site presentation, safety, communication, and financial performance. The manager recruits, hires, trains, schedules, and supervises employees; assigns work to maintain a clean, stocked, organized site; and ensures customer service, merchandising, and marketing meet company standards. The role also develops supplier and community relationships, handles customer complaints, conducts performance appraisals, maintains site records, and ensures reports and employment notices are completed and displayed as required. The manager reviews daily sales and expenses, takes steps to maximize sales and net profits, budgets and forecasts profit-and-loss lines, manages merchandise margins, and safeguards funds. Work is primarily indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The role may involve occasional exposure to cold temperatures in walk-in coolers or freezers and occasional noise, and is performed with a minimum of direction and supervision.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with a minimum of direction and supervision and act as an effective manager, supervisor, and leader.

Responsibilities

Recruit, hire, train, supervise, and motivate employees to provide excellent customer service.
Develop, manage, and assign tasks to keep the site clean, adequately stocked, organized, and maintained to company standards.
Schedule employees within company guidelines to maximize customer service and maintain the site image.
Apply non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive professional relationships with suppliers.
Promote excellent service and resolve customer complaints in a timely, professional manner.
Promote and maintain a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees on customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive proper communication in a timely manner and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to meet objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis and other duties as assigned or delegated by the supervisor.