Retail Store Manager

Circle K•North Little Rock, AR

6d•Onsite

About The Position

The Retail Store Manager leads and manages store employees and site operations to meet company standards for customer service, site image, safety, merchandise presentation, and financial performance. The manager recruits, hires, trains, schedules, coaches, and evaluates employees; builds positive relationships with customers, suppliers, and the neighboring community; and oversees communication, reporting, inventory, cash handling, and store organization. The role analyzes sales and expenses, manages budgets and merchandise margins, and takes action to maximize sales and net profits. The position performs mostly indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may experience occasional cold temperature extremes while supervising work in a walk-in cooler or freezer and occasional noise. The manager works with minimal direction and supervision.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials described for Customer Service Representatives and Assistant Site Managers.
Ability to supervise and manage functions described for Customer Service Representatives and Assistant Site Managers.
Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Nice To Haves

High school diploma or GED.
Retail sales experience.

Responsibilities

Recruit, hire, train, and develop employees to provide excellent customer service.
Assign and manage tasks to keep the site clean, stocked, organized, and maintained according to company standards.
Schedule employees within company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop professional relationships with suppliers and resolve customer complaints promptly and professionally.
Promote a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate feedback.
Train employees on customer service, site image, marketing execution, and safety procedures.
Ensure employees receive timely communications and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Ensure required reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment posters and signs are accessible to employees.
Analyze daily sales and expense information and take action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other duties as assigned or delegated by the supervisor.