Filson Retail Store Manager - Los Angeles - Silver Lake

Filson•Los Angeles, CA

7d•$72,400 - $89,100

About The Position

The Retail Store Manager is responsible for managing a Filson company retail store and delivering the exceptional customer service associated with the brand. The role oversees sales and customer relationships, staffing and employee development, store operations, financial performance, inventory, and the store’s appearance and safety. In partnership with Filson’s Marketing department, the manager promotes the store and brand in the local community, serving as the primary liaison for grassroots groups and events. The manager also ensures compliance with company standards, policies, and applicable legal requirements.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Five or more years of management experience in retail operations and people leadership.
Exceptional selling, customer service, and clienteling skills.
Management proficiency and leadership skills.
Ability to track budget expenses and demonstrate financial acumen.
Self-motivated and results-driven.
Experience with employee development and growth plans.
Friendly, outgoing manner and a service-oriented mindset.
Strong written and verbal communication skills.
PC skills, including Microsoft Word and Excel, and experience with telecommunications.
Availability to work weekends, holidays, and evenings.
Ability to lift and carry at least 30 pounds.
Ability to reach overhead and pull clothing and luggage from shelves.
Ability to bend, kneel, or stoop.
Ability to stand for lengthy periods.
Some travel is required.

Responsibilities

Provide exceptional customer service through sales, customer service, and clienteling.
Build rapport with current and prospective customers to understand their needs and service expectations.
Schedule and assign employees, and follow up on work results to meet store operating requirements.
Recruit, select, orient, and train store employees.
Coach, counsel, and discipline employees; plan, monitor, and evaluate their job performance.
Prepare an annual budget, schedule expenditures, analyze variances, and initiate corrective actions to achieve financial objectives.
Study advertising, sales promotions, and display plans; analyze operating and financial statements to assess profitability.
Approve shipments and maintain inventory to ensure merchandise and services are available.
Ensure Filson brand and operating standards are met or exceeded.
Maintain a safe and clean store and backroom environment for employees and customers.
Oversee the store’s appearance, mechanical operations, fixtures, and maintenance; arrange outside maintenance and improvement services as needed.
Initiate, coordinate, and enforce company programs, operational procedures, and policies.
Maintain the store’s stability and reputation by complying with legal requirements.
Work evenings, weekends, and holidays as needed.
Monitor, address, and coach employees on HR functions and policies, conflict resolution, performance management, brand policies, and applicable local and state laws.
Administer and advocate policies and procedures that promote fair, consistent, and equitable treatment.
Support ethical and legal organizational decisions, regardless of personal interests.
Consistently comply with the Time & Attendance policy, Standards of Conduct and Ethics, and all other policies and procedures.
Perform other duties as assigned.

Benefits

Potential monthly bonus based on store financial performance.
Employee hiring referral bonus.
Paid time off for full-time team members.
Paid corporate holidays.
Accrued paid vacation days.
Paid float days.
Medical, dental, and vision coverage for eligible full-time and part-time regular-status team members.
401(k) with company match.
Employee assistance program (EAP).
Pet insurance.
Merchandise discounts.
Complimentary employee bag after 90 days of employment.