Filson Retail Store Manager - Los Angeles - Silver Lake

Filson•Los Angeles, CA

6d•Onsite

About The Position

The Retail Store Manager is responsible for managing Filson’s company retail store and delivering the brand’s standards for product quality, performance, and exceptional customer service. The manager serves customers through merchandise sales and service while supervising and developing staff. In partnership with Filson’s Marketing department, the manager promotes and advertises the store in the local community, acting as the primary liaison for grassroots groups and events. The position oversees store operations, staffing, financial performance, inventory, merchandising, safety, maintenance, and compliance with company policies and legal requirements. The manager is expected to work evenings, weekends, and holidays as needed, and some travel is required.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Five or more years of management experience in retail operations and people leadership positions.
Exceptional selling, customer service, and clientele skills.
Management proficiency and leadership skills.
Experience tracking budgets and expenses, with financial acumen.
Self-motivated and results-driven.
Experience with people development and growth plans.
Friendly, outgoing, and service-minded.
Strong written and verbal communication skills.
PC-based computer skills, including Word, Excel, and telecommunications experience.
Ability to work weekends, holidays, and evenings.
Ability to lift and carry at least 30 pounds.
Ability to reach overhead and pull clothing and luggage from shelves.
Ability to bend, kneel, or stoop.
Ability to stand for lengthy periods.

Responsibilities

Provide exceptional customer service through sales, customer service, and clientele development.
Build rapport with current and potential customers to identify their needs and understand service expectations.
Schedule and assign employees, and follow up on work results.
Recruit, select, orient, and train store employees.
Coach, counsel, and discipline employees; plan, monitor, and appraise staff performance.
Prepare annual budgets, schedule expenditures, analyze variances, and initiate corrective actions to achieve financial objectives.
Study advertising, sales promotion, and display plans, and analyze operating and financial statements for profitability.
Approve shipments and maintain inventory to ensure merchandise and services are available.
Meet or exceed Filson Standards and Operating Standards to support brand consistency.
Maintain a safe and clean store and backroom environment for employees and customers.
Oversee the store’s appearance, mechanical operations, fixtures, and maintenance, arranging outside services for maintenance and improvements as needed.
Initiate, coordinate, and enforce company programs, operational policies, and procedures.
Maintain store operations and reputation by complying with legal requirements.
Monitor, address, and coach employees on HR functions and policies, including conflict resolution, performance management, brand policies, and local and state laws.
Administer and advocate policies and procedures that promote fair, consistent, and equitable treatment.
Support organizational decisions that are ethical and legal, regardless of personal interests.
Consistently comply with the Time & Attendance policy, Standards of Conduct and Ethics, and all other applicable policies and procedures.
Work evenings, weekends, and holidays as needed.
Perform other duties as assigned.
Travel as required.

Benefits

Potential monthly bonus based on store financial performance.
Employee hiring referral bonus.
Paid time off for full-time team members.
Paid corporate holidays.
Accrued paid vacation days.
Paid float days.
Medical, dental, and vision coverage for full-time and part-time regular-status team members.
401(k) with company match.
Employee assistance program (EAP).
Pet insurance.
Merchandise discounts.
Complimentary employee bag after 90 days of employment.