Retail Store Manager

Michaels Stores•Hudson, NH

11d•$69,800 - $93,100

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role is accountable for leading a team, delivering a great customer experience and desired results, preparing the store and team to fulfill customer brand promises, and planning and communicating workload activities and KPIs for effective execution within budget. Minimal, if any, time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The manager ensures adherence to standard operating procedures, company programs, policies, and standards, and applicable laws and requirements. They lead store performance, customer experience, shrink and safety programs, staffing, training, coaching, performance management, and talent development. They also serve as Manager on Duty and maintain operational understanding of all store departments, including cross-training managers in Custom Framing sales and production.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift some heavy items and access high shelves using a ladder or similar equipment.
U.S. applicants must satisfy applicable federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including adherence to SOPs, company programs, policies, standards, and applicable laws and requirements.
Hold the team accountable for store conditions, results, and delivering a great customer experience.
Deliver the sales plan, profit plan, and other KPIs in support of annual performance objectives; manage the team to achieve role-specific KPIs.
Lead execution of customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals, and provide overall management to team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach employees to achieve results.
Lead performance management and, when necessary, disciplinary processes.
Identify talent and develop team members for advancement; use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments, be cross-trained, and ensure all managers are cross-trained in Custom Framing sales and production.
Perform other duties as assigned.