Retail Store Manager (Bilingual Spanish)

Charter Communications•Santa Ana, CA

About The Position

As a Retail Store Manager at Spectrum, you will guide, motivate, and develop a retail team to deliver exceptional service, build lasting customer relationships, and drive sales success. You will lead the team alongside the Market Manager, support store performance, and contribute to employee growth. The role includes maintaining a welcoming, organized retail environment and ensuring the store meets Spectrum’s brand standards for sales and customer care. The position operates in a retail environment with hours spanning seven days a week, including holidays. It involves moderate noise, availability to the team during store hours, and travel to other locations as needed. Physical duties include lifting up to 35 pounds and standing for prolonged periods. Uniform and appearance requirements apply.

Requirements

Bachelor’s degree or equivalent work experience.
Ability to read, write, speak, and understand English.
Ability to build effective partnerships across the organization using interpersonal leadership, influencing, and presentation skills.
Experience working inside a destination-style retail environment.
Proven ability to lead and motivate others to succeed in a sales culture.
High comfort level with technology, including mobile devices and video platforms.
Knowledge of and ability to use computer and software applications.
Ability to prioritize, organize, manage multiple tasks or projects, and handle change effectively.
Ability to make qualitative judgments.
Bilingual Spanish.
Ability to lift up to 35 pounds and stand for prolonged periods.
Availability during store hours, including hours spanning seven days a week and holidays, and ability to travel to other locations as needed.

Nice To Haves

One or more years of management experience in a sales or customer service retail environment.
One or more years of telecommunications or wireless experience.
Three or more years of sales or customer service experience.
Three or more years of experience working in a destination-style retail environment.
Some experience implementing sales training and employee development programs.
Some knowledge of identifying sales trends and risks and communicating findings to management.
Proven change management abilities.

Responsibilities

Lead and inspire the team alongside the Market Manager to exceed sales targets and operational goals while maintaining a welcoming, organized retail environment.
Build customer relationships by resolving escalations, listening actively, and using sales techniques to retain and upgrade customers.
Ensure the store upholds Spectrum’s brand standards and delivers outstanding sales and customer care.
Assess sales behaviors and product knowledge, collaborating with management on improvements and adapting to change.
Identify sales and operational issues and develop actionable strategies to improve store performance.
Provide expertise on store functions, Spectrum products, pricing, promotions, service features, and competitors.
Maintain store appearance, inventory management, and staffing while minimizing losses.
Support employee engagement by onboarding, training, and retaining talent, and managing team schedules.
Provide daily coaching and feedback through various forums to promote continuous learning and high performance.
Enforce company policies and procedures, including inventory and cash management.