Retail Store Manager

Michaels•Fort Wayne, IN

3d•Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role leads the team to deliver a great customer experience and achieve desired results, ensures readiness to deliver customer brand promises, and plans and communicates workload activities and KPIs for execution within budget. Minimal time, if any, is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The manager oversees store operations, compliance, sales and profit goals, customer experience, shrink and safety programs, staffing, training, coaching, performance management, and team development. They serve as Manager on Duty and maintain operational understanding of all departments, including cross-training managers in Custom Framing sales and production. Other duties may be assigned.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to regularly bend, lift, carry, reach, and stretch; some lifting of heavy items is required.
Ability to access high shelves using a ladder or similar equipment.
Must satisfy applicable federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and company programs, compliance with applicable laws and requirements, and execution of company policies and standards.
Hold the team accountable for store conditions and results.
Deliver sales plans, profit plans, and other KPIs in line with annual performance objectives; manage the store team to achieve role-specific KPIs.
Lead execution of customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach the team to achieve results.
Lead performance management and, when necessary, disciplinary processes.
Identify talent and develop team members for advancement; use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner; remain positive and respectful in difficult situations; promote the organization's vision and values; and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments, remain cross-trained, and ensure all managers are cross-trained in Custom Framing sales and production.
Perform other duties as assigned.