Retail Store Manager
About The Position
The Retail Store Manager spends the vast majority of their time on managerial work, leading and managing a team to deliver a great customer experience and achieve desired results. The role ensures the store and team are ready to deliver the Customer Brand Promises and plans and communicates workload activities and KPIs so the team can execute within budget. Minimal, if any, time is expected to be spent on non-managerial tasks such as cashiering, setting POGs, and stocking shelves. The manager leads all aspects of store operations, including compliance with standard operating procedures, company programs, policies, and standards. They are accountable for sales and profit plans, other KPIs, customer brand promises, shrink and safety goals, staffing, and team performance and development. The position serves as Manager on Duty and maintains an operational understanding of all store departments, including cross-training managers in Custom Framing selling and production.
Requirements
- 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
- 2+ years of experience directly supervising a diverse team, including performance management and talent development.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift some heavy items and access high shelves using a ladder or similar equipment.
Responsibilities
- Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and Company programs, compliance with applicable laws and requirements, execution of Company policies and standards, and accountability for store conditions and results.
- Deliver the sales plan, profit plan, and other KPIs in conjunction with annual performance objectives, and manage the store team to achieve their role KPIs.
- Lead execution of the customer brand promises.
- Implement and lead shrink and safety programs to deliver goals.
- Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
- Staff the store with qualified Team Members; hire, train, observe, and coach the team to achieve results.
- Lead the performance management process and, if necessary, the disciplinary process.
- Identify talent and develop Team Members for advancement; use leadership competencies for continued self-development.
- Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote commitment to the organization’s vision and values, and serve as a positive role model.
- Serve as Manager on Duty.
- Maintain operational understanding of all store departments, be cross-trained, and ensure all Managers are cross-trained in Custom Framing selling and production.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program.
- Medical coverage, depending on position and eligibility.
- Dental coverage, depending on position and eligibility.
- Vision coverage, depending on position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Voluntary insurance options.
- Employee discounts.
- Partner discount programs.
- Potential additional performance-based bonus compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
