Retail Store Manager

Sunnyside•Marion, OH

About The Position

The Retail Store Manager of Sunnyside leads day-to-day dispensary operations and the team while delivering a profitable business aligned with Cresco Labs’ mission. The manager is accountable for achieving or exceeding key goals across customer acquisition and loyalty, merchandising, operations, and talent development, and connects the Sunnyside brand vision of access to consistent, high-quality cannabis and cannabis knowledge with store execution. The role includes leading hourly and salaried employees; recruiting, onboarding, training, coaching, and managing employee relations; and applying retail business fundamentals such as scheduling, payroll, financial management, sales trend analysis, and reporting. The manager works across corporate and store partners, drives customer service and sales, supports community outreach, oversees inventory and records, and ensures compliance with company policies and applicable regulations. The position requires availability during all operating hours, including nights, weekends, and holidays, and the ability to lift, carry, and balance up to 50 pounds (100 pounds with assistance).

Requirements

Bachelor’s degree in business or comparable experience.
5–7 years of retail management experience.
Experience managing teams of 10 or more, including layers of leadership, preferably in a high-volume location with a focus on team development.
Ability to learn, apply, and teach technical and product-related information in a professional, consultative manner.
Experience working closely with Human Resources teams and processes.
High integrity, personal motivation, and sense of urgency.
Proficient in Microsoft Office and highly proficient in Microsoft Excel, including data entry and data management.
Strong business acumen, excellent communication, attention to detail, and interpersonal skills.
Available to work all hours of operation, including nights, weekends, and holidays.
Able to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
Must be at least 21 years old.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.

Nice To Haves

Cannabis knowledge or dispensary leadership experience.

Responsibilities

Build and sustain a high-performing team through employee selection, onboarding, coaching, and clear accountability for results.
Conduct at least monthly one-on-one quality conversations with each assistant manager and quarterly one-on-ones with each store employee.
Assess employee performance, skill gaps, and career aspirations, and provide or solicit resources, training, or procedures to support team needs.
Determine headcount requirements and labor schedules based on store sales trends, department objectives, and labor laws.
Motivate the dispensary team to exceed revenue targets and KPIs, emphasizing selling and cross-selling techniques.
Partner with Human Resources to resolve employee relations issues.
Ensure employees are knowledgeable about and coached to navigate regulatory changes.
Maintain a clean and safe environment for employees and customers.
Provide corporate retail leadership with regular operational updates, feedback, and solutions.
Develop and maintain business partner relationships across Human Resources, Outreach, Compliance, Security, Employee Health & Safety, Marketing, Construction, and IT.
Drive profitable sales through forecasting, scheduling, customer service, and execution of programs and initiatives.
Identify business and competitor risks and analyze metrics to help increase market share.
Support outreach and community partnerships to build a positive community image, increase brand awareness, and draw new patients.
Establish daily operating procedures focused on improvement and efficiency.
Oversee inventory activities, ensuring product requirements are met and deliveries are on time.
Maintain accurate records of dispensary activities, including cash reconciliations, guest records, sales, deliveries, and returns.
Complete monthly audit reporting and store visit checklists with the Area Manager.
Ensure compliance with company policies and procedures and state and local laws.
Serve as the point of contact for state regulators and local authorities and oversee inspections or audits.