Retail Store Manager

Sunnyside•Pittsburgh, PA

17d

About The Position

The Retail Store Manager of Sunnyside is responsible for day-to-day team leadership and delivering a profitable business that supports Cresco Labs’ mission to normalize, professionalize, and revolutionize the cannabis industry. The manager ensures the dispensary achieves or exceeds key metrics and goals across customer acquisition and loyalty, merchandising, operations, and talent development. The role connects the Sunnyside brand vision of providing access to consistent, high-quality cannabis and cannabis knowledge with the day-to-day operations of the store. The position leads and develops hourly and salaried employees, including recruiting, onboarding, training, employee relations, coaching, interviewing, talent selection, and performance management. It also applies retail business fundamentals such as scheduling, payroll, financial management, sales trend analysis, and business reporting. The role combines problem solving, teamwork, technical skills, and customer service, with a focus on employee development, regulatory compliance, customer satisfaction, and profitable business performance.

Requirements

Bachelor’s degree in business or comparable experience.
5–7 years of retail management experience.
Experience managing teams of 10 or more with layers of leadership, preferably in a high-volume location and with a focus on team development.
Ability to learn, apply, and teach technical and product-related information in a professional, consultative manner.
Experience working closely with Human Resources teams and processes.
High integrity, personal motivation, and a sense of urgency.
Proficiency in MS Office and high proficiency in MS Excel, including data entry and data management.
Strong business acumen, excellent communication, attention to detail, and interpersonal skills.
Availability to work all hours of operation, including nights, weekends, and holidays.
Ability to lift, carry, and balance up to 50 pounds (100 pounds with assistance).
Must be at least 21 years old.
Must comply with all legal or company regulations for working in the industry.
Must be legally authorized to work in the United States permanently without current or future visa sponsorship.

Nice To Haves

Cannabis knowledge or dispensary leadership experience.

Responsibilities

Build and sustain a high-performing team through employee selection, onboarding, coaching, and clear accountability for results.
Conduct at least monthly one-on-one quality conversations with each assistant manager and quarterly one-on-ones with each store employee.
Assess team performance, skill gaps, and career aspirations; solicit or provide resources, training, and procedures to support team needs.
Determine headcount requirements and labor schedules based on store sales trends, department objectives, and labor laws.
Motivate and inspire the dispensary team to exceed revenue targets and KPIs, emphasizing selling and cross-selling techniques.
Partner with Human Resources to resolve employee relations issues.
Ensure employees are knowledgeable and coached to navigate regulatory changes.
Ensure a clean and safe environment for employees and customers.
Provide regular updates, feedback, and solutions to corporate retail leadership across dispensary operations.
Establish and nurture business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health & Safety, Marketing, Construction, and IT.
Drive profitable sales through forecasting, scheduling, customer service, and execution of programs and initiatives.
Identify business and competitor risks and analyze metrics to help increase market share.
Support outreach and community partnerships to build a positive image, drive brand awareness, and draw new patients.
Establish daily operations procedures and identify improvements in efficiency.
Oversee inventory activities to ensure product requirements are met and deliveries are on time.
Maintain accurate records of dispensary activities, including daily cash reconciliations, guest records, sales, deliveries, and returns.
Perform monthly audit reporting and complete the store visit checklist with the Area Manager.
Ensure compliance with company policies and procedures and state and local laws.
Serve as point of contact for state regulators and local authorities and oversee inspections or audits.
Consult customers, listen to their needs, and provide an exceptional experience that supports customer loyalty.