Retail Store Manager

Love Store 3•Oklahoma City, OK

22d•$55,000 - $59,000•Onsite

About The Position

The Retail Store Manager is responsible for ensuring the store meets sales targets by coaching and developing the team, driving sales and key performance indicators, and maintaining seamless store operations. The role promotes an inspirational culture of high performance and accountability and drives retail sales through excellent customer service, customer engagement, suggestive selling, and product knowledge. The manager represents the brand professionally and sensitively, handles merchandise returns according to store procedures, informs customers about product discounts and special offers, processes customer payments, and provides customer feedback and potential safety or security concerns to the District Manager. This is an onsite position requiring at least 40 hours in the store and a flexible, dependable schedule to meet business needs across all seven days of the week. Remote work is not permitted.

Requirements

High school diploma or greater.
Three to five years of retail store management experience.
Three years of related sales or customer service experience and/or training, or an equivalent combination of education and experience.
Flexible schedule, dependable attendance, and availability to meet business demands seven days a week.
Ability to work a minimum of 40 hours in the store; remote work is not permitted.
Ability to drive to the bank at least twice per week.
Ability to read and interpret safety rules, standard operating procedures, and sales instruction manuals.
Ability to speak effectively with customers and employees.
Ability to calculate discounts, taxes, and general cash and credit card amounts and procedures.
Knowledge of internet and email software, Microsoft Word, Excel, and Teams, point-of-sale systems, and timekeeping programs.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Coach and develop the team to achieve store sales targets.
Drive sales and key performance indicators and ensure seamless store operations.
Create an inspirational culture of high performance and accountability.
Drive retail sales through customer service, customer engagement, suggestive selling, and sharing product knowledge.
Represent the brand professionally and sensitively.
Manage merchandise returns in accordance with store procedures.
Inform customers about product discounts and special offers.
Process customer financial transactions and payments.
Communicate customer feedback and potential safety or security issues to the District Manager.
Drive to the bank at least twice per week to make deposits and obtain change.