Retail Store Manager
About The Position
The Retail Store Manager leads sales performance, store operations, associate development, and the customer experience. The role partners with District managers to achieve store goals, analyzes results and customer feedback to improve performance, and leads in-store omnichannel initiatives. The manager is accountable for sales forecasts and conversion goals, recruiting and onboarding associates, maintaining policy and safety compliance, managing schedules and inventory processes, and consistently representing Reebok’s brand and customer-service standards. The position is located at 540 Assembly Row Suite 308, Sommerville, MA 02145. The role requires frequent standing, walking, lifting, and moving items weighing up to 50 lbs.
Requirements
- High school diploma or General Education Degree (GED).
- At least 2 years of experience working in a customer-focused retail environment.
- At least 2 years as a store manager or in a supervisor/manager role.
- Strong communication, relationship-building, and customer-service experience.
- Experience driving sales targets and goals.
- Ability to stand, walk, lift, and move up to 50 lbs. on a frequent basis.
Responsibilities
- Partner with District managers to accomplish store goals and maximize performance.
- Analyze results and use customer feedback to drive continuous store improvement.
- Lead in-store omnichannel initiatives to optimize the consumer experience.
- Drive and meet sales forecast and conversion plan goals.
- Create and lead a high-performance culture through coaching and clear expectations aligned with Reebok’s brand values.
- Lead, recruit, and onboard store associates.
- Train associates on product stories and key selling tools to improve store performance.
- Ensure compliance with policies, procedures, and initiatives.
- Create a supportive and safe working environment for associates and customers.
- Coach associates on their sales goals.
- Manage store schedules in accordance with guidelines and budgets.
- Manage stockroom and replenishment procedures, ensuring compliance with federal and state guidelines.
- Manage loss prevention and health and safety guidelines.
- Create an environment that advances the brand strategy, purpose, and values.
- Maintain visual merchandising and housekeeping standards throughout the store.
- Welcome and engage with customers in a timely manner and provide exceptional customer service.
- Manage the customer experience and drive continuous improvement plans to ensure customer satisfaction.
Benefits
- Competitive benefits package including medical, dental, 401(k), and vision.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
