Retail Store Manager

Michaels•Hudson, OH

10d

About The Position

The Retail Store Manager is expected to spend the vast majority of their time on managerial work: leading and managing the team, holding the team accountable for delivering a great customer experience and achieving results, ensuring the store and team are ready to deliver the Customer Brand Promises, and planning and communicating workload activities and KPIs to support execution within budget. Minimal, if any, time is expected to be spent on non-managerial work such as cashiering, setting planograms, or stocking shelves. The manager leads all aspects of store operations, including compliance with Standard Operating Procedures, company programs, applicable laws, policies, and standards. The role is accountable for sales and profit plans, other KPIs, customer experience, shrink and safety goals, staffing, team performance, and talent development. The manager also serves as Manager on Duty, maintains operational understanding of all store departments, and ensures managers are cross-trained in Custom Framing sales and production. Other duties may be assigned.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to regularly bend, lift, carry, reach, and stretch.
Ability to lift some heavy items and access high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including compliance with Standard Operating Procedures, company programs, applicable laws, policies, and standards.
Hold the team accountable for store conditions and results.
Deliver the sales plan, profit plan, and other KPIs in conjunction with annual performance objectives, and manage the store team to achieve their role KPIs.
Lead execution of the customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals, and provide overall management to team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach the team to achieve results.
Lead performance management and, when necessary, disciplinary processes.
Identify talent and develop team members for advancement; use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments, remain cross-trained, and ensure all managers are cross-trained in Custom Framing selling and production.
Perform other duties as assigned.