Retail Store Manager

Michaels•Battle Creek, MI

18d•Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role is responsible for leading the team, delivering a strong customer experience, achieving store results, ensuring readiness to deliver Customer Brand Promises, and planning and communicating workload activities and KPIs for execution within budget. Minimal time, if any, is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The manager ensures compliance with Standard Operating Procedures, company programs, applicable laws, policies, and standards. They oversee sales and profit plans, KPIs, customer experience, shrink and safety programs, staffing, training, coaching, performance management, and talent development. They also serve as Manager on Duty, maintain operational understanding of all store departments, and ensure managers are cross-trained in Custom Framing sales and production. The position is based in a public retail store. The work environment includes climate-controlled public areas, potentially non-climate-controlled stock rooms, some outdoor work, and a frame shop with a glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift some heavy items and access high shelves using a ladder or similar equipment.
Must satisfy applicable federal, state, and local legal requirements of the job in the U.S.

Responsibilities

Lead and manage all aspects of the store, including adherence to SOPs and company programs and compliance with applicable laws and requirements.
Ensure execution of company policies and standards and hold the team accountable for store conditions and results.
Deliver the sales plan, profit plan, and other KPIs in line with annual performance objectives; manage the team to achieve role-specific KPIs.
Lead execution of customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals and manage team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach employees to achieve results.
Lead performance management and, when necessary, disciplinary processes.
Identify talent and develop team members for advancement; use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization's vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments, remain cross-trained, and ensure all managers are cross-trained in Custom Framing sales and production.
Perform other duties as assigned.