Retail Store Manager
About The Position
The full-time Store Leader acts as the CEO of the store, taking an entrepreneurial approach to delivering outstanding customer experiences and sharing Kendra Scott’s purpose in the community. The role leads the store’s business plan and financial performance, builds guest loyalty and brand awareness, and develops a high-performing team. The Store Leader represents the Kendra Scott culture and builds relationships with customers, employees, local organizations, and community partners. The position requires adaptable, action-oriented leadership, effective communication and collaboration, sound business decisions, and accountability for personal and team performance. The Store Leader analyzes sales and business reporting, coaches and develops team members, and ensures adherence to company policies and asset protection standards.
Requirements
- Must be over the age of 18.
- Ability to lift and move at least 50 lbs.
- Ability to bend, squat, twist, and reach.
- Ability to stand and/or walk for at least 6 hours per shift.
- Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Nice To Haves
- Bachelor’s degree or equivalent work experience.
- Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
- Previous experience leading functional teams in a retail management role.
- Strong multitasking, attention to detail, priority-setting, and time-management skills.
- Experience leading and developing teams, with an interest in positively impacting others’ careers.
- Excellent communication and conflict-management skills.
- Business acumen and ability to analyze reporting to drive sales.
- Flexible availability to work when guests shop.
- Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
- Willingness and ability to relocate long-term for career growth opportunities.
Responsibilities
- Create a customer-centric environment and teach WOW Service Principles to build strong guest connections.
- Drive sales, store productivity, and guest loyalty through customer experiences.
- Create, manage, and own the store’s business plan and controllable elements of its P&L.
- Recruit, hire, and retain a high-performing team.
- Build relationships with guests, organizations, and community partners to increase brand awareness, traffic, business growth, and philanthropic impact.
- Coach, teach, and develop team members, supporting their growth, retention, and advancement.
- Provide clear communication and consistent feedback through in-the-moment coaching, touchbases, development plans, and performance reviews.
- Ensure audit and shrink results meet Asset Protection Standards and follow company policies and procedures.
- Analyze reporting and daily sales trends to make timely business decisions and achieve store financial goals.
- Collaborate with others, encourage idea sharing, and foster teamwork and mutual accountability.
- Take responsibility for personal and team actions and decisions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
