Retail Store Manager

AT&T•Kirkland, WA

24d•Onsite

About The Position

The Retail Store Manager partners with a store manager to oversee the daily operation of an AT&T retail store. The role supports merchandising and product launches, helps meet and exceed sales objectives, and ensures customers have an extraordinary experience with AT&T products and services. It also includes outreach and promotional activities, including off-site events as needed. The manager coaches and develops retail sales consultants to help them meet sales and service goals, supported by paid leadership training.

Requirements

Three or more years of sales and/or customer experience in telecommunications or a related industry.
Prior management experience.
Excellent communication and leadership skills.
Well-developed planning, analytical, and problem-solving skills.
Familiarity with wireless terminology, industry trends, and AT&T mobility systems.
Ability to collaborate with key stakeholders on initiatives beyond store walls.
Strategic perspective and ability to champion change.
Ability to inspire a team through high performance, collaboration, and teamwork.
Professional expertise in solving problems and analyzing issues.
Initiative and a focus on creating results.

Responsibilities

Partner with a store manager to oversee daily retail store operations.
Assist with merchandising and product launches.
Help meet and exceed sales objectives.
Ensure customers receive an extraordinary experience with AT&T products and services.
Conduct outreach and promotional activities, including off-site events as needed.
Coach and develop retail sales consultants to help them meet sales and service goals.
Collaborate with key stakeholders on initiatives beyond store walls.
Use planning, analytical, and problem-solving skills to address issues and achieve results.
Champion change and foster high performance, collaboration, and teamwork.

Benefits

Medical, dental, and vision coverage.
401(k) plan.
Tuition reimbursement program.
Paid time off and holidays, including at least 23 vacation days per year and 9 company-designated holidays, based on date of hire.
Paid parental leave.
Paid caregiver leave.
Additional sick leave beyond what state and local law require may be available but is unprotected.
Adoption reimbursement.
Short- and long-term disability benefits.
Life and accidental death insurance.
Supplemental benefit programs, including critical illness, accident, hospital indemnity, and group legal coverage.
Employee Assistance Programs (EAP).
Employee wellness programs.
Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet (including fiber where available), and AT&T phone.
Paid training.
Salary plus commission.