Retail Store Manager

Circle K•Memphis, TN

6d•Onsite

About The Position

The Retail Store Manager leads and manages store operations, employees, customer service, site presentation, training, communication, planning, and financial performance. The manager recruits, hires, trains, schedules, and supervises employees; maintains a clean, stocked, organized, and well-kept site; and ensures merchandise is displayed and priced correctly. The role promotes professional relationships with suppliers and customers, resolves complaints, supports a safe and positive community image, and ensures timely communication and completion of required reports. The manager evaluates site needs and develops action plans, maintains site files and manuals, prepares written performance appraisals, and trains employees on customer service, safety, site image, and marketing standards. Financial responsibilities include analyzing sales and expenses, budgeting and forecasting P&L lines, managing merchandise margins, safeguarding funds, and taking appropriate action to maximize sales and net profits. Work is primarily indoors, with outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The position may involve occasional exposure to cold temperatures while supervising work in walk-in coolers or freezers, and occasional noise. The manager works with a minimum of direction and supervision.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience performing the essential duties and working in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the CSR and ASM job descriptions.
Ability to supervise and manage functions listed in the CSR and ASM job descriptions.
Ability to use a computer or acquire the skills needed to use one at the site, including for report analysis, inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with a minimum of direction and supervision and act as an effective manager, supervisor, and leader.

Responsibilities

Recruit, hire, train, and supervise employees to support excellent customer service.
Assign tasks and maintain the site in a clean, adequately stocked, organized, and well-kept condition according to Company standards.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Apply non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive professional relationships with suppliers.
Promote excellent customer service and resolve complaints promptly and professionally.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet Company standards for customer service, site image, marketing execution, and safety.
Develop timely communication methods for employees and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to meet objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other necessary financial analysis and other duties assigned or delegated by the supervisor.
Perform outdoor site duties such as cleaning parking lots and gas pumps and taking out garbage.