Retail Store Manager

Michaels•Latham, NY

11d•Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role is accountable for leading a team to deliver a great customer experience, achieve results, uphold customer brand promises, and execute store workload and key performance indicators within budget. Non-managerial tasks such as cashiering, setting planograms, and stocking shelves are expected to take minimal, if any, time. The Store Manager oversees store operations, team performance, staffing and development, customer experience, safety, and shrink prevention. The role also serves as Manager on Duty and maintains operational understanding of all store departments. Managers must be cross-trained in custom framing sales and production. The position is in a public retail store environment in Albany-Latham, New York. Public areas are climate controlled, while some stock rooms may not be; some outdoor work is involved. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. The total base pay range is $62,353.20–$81,000.00. The position may be eligible for additional performance-based compensation, including a bonus. Michaels offers benefits that may be available depending on position and eligibility, including a 401(k) with employer match, employee assistance program, medical, dental and vision coverage, telemedicine, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, voluntary insurance options, employee discounts, and partner discount programs.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift some heavy items and access high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, ensuring adherence to standard operating procedures, company programs, applicable laws and requirements, policies, and standards.
Hold the team accountable for store conditions and results.
Deliver sales and profit plans and other key performance indicators in support of annual performance objectives; manage the team to achieve role-specific KPIs.
Lead execution of the customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals, and provide overall management to team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach them to achieve results.
Lead performance management and, when necessary, disciplinary processes.
Identify talent and develop team members for advancement; use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner; remain positive and respectful in difficult situations; promote the organization’s vision and values; and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments, be cross-trained, and ensure all managers are cross-trained in custom framing sales and production.
Perform other duties as assigned.