Retail Store Manager

Michaels Stores•Cumming, GA

23d•Onsite

About The Position

The Retail Store Manager leads and manages all aspects of a Michaels store, spending the vast majority of their time on managerial work. The role leads the team to deliver a great customer experience, achieve store results, fulfill customer brand promises, and execute workload activities and KPIs within budget. The manager oversees store operations, compliance, staffing, performance management, talent development, shrink and safety programs, and customer service. Minimal time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The manager also serves as Manager on Duty and maintains operational understanding of all store departments, including ensuring managers are cross-trained in Custom Framing sales and production. The position is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be. The work may include some outdoor tasks, and hours include nights, weekends, and early mornings. Physical demands include standing for extended periods, moving throughout the store, bending, lifting, carrying, reaching, stretching, and sometimes handling heavy items or accessing high shelves using a ladder or similar equipment.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift some heavy items and access high shelves by ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including compliance with standard operating procedures, company programs, applicable laws, policies, and standards.
Hold the team accountable for store conditions and results.
Deliver the sales plan, profit plan, and other KPIs in conjunction with annual performance objectives; manage team members to achieve their role KPIs.
Lead execution of customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals, and provide overall management to team members and customers.
Staff the store with qualified team members by hiring, training, observing, and coaching them.
Lead performance management and, when necessary, disciplinary processes; identify talent and develop team members for advancement.
Use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization's vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments, remain cross-trained, and ensure all managers are cross-trained in Custom Framing sales and production.
Perform other duties as assigned.