Retail Store Manager

Circle K•Memphis, TN

5d•Onsite

About The Position

The Retail Store Manager leads and manages store operations, employees, customer service, site presentation, safety, communications, and financial performance. The manager recruits, hires, trains, schedules, and supervises employees; assigns work to maintain a clean, stocked, organized site; and ensures store operations and service meet Company standards. The role also manages supplier and community relationships, handles customer complaints, supports employee development, and ensures accurate and timely reporting. The manager analyzes sales and expenses, budgets and forecasts profit-and-loss lines, manages merchandise margins, and safeguards funds. The role works with minimal direction and supervision. Most work is indoors, though the manager may work outside for tasks such as cleaning parking lots and gas pumps or taking out garbage, and may occasionally be exposed to cold temperatures in walk-in coolers or freezers and to noise.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and responsibilities and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, train, schedule, motivate, counsel, and supervise employees while promoting excellent customer service.
Assign tasks to keep the site clean, adequately stocked, organized, and maintained according to Company standards.
Maintain a professional and supportive image among employees and supervisors.
Develop positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints promptly and professionally.
Promote and maintain a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide performance feedback.
Train employees on customer service, site image, marketing execution, safety procedures, and safety awareness.
Ensure employees receive timely communications and establish periodic communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to meet objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis needed to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.