Retail Store Manager
About The Position
The Retail Store Manager leads the in-store client experience and sets the standard for hospitality, styling excellence, and operational precision. The role inspires and develops a high-performing team, cultivates a loyal client base, and ensures the store reflects the brand’s values and aesthetics. Through leadership, strategic sales planning, and luxury service, the Store Manager drives client satisfaction and business success. The manager oversees team development, client experience and sales strategy, store operations and financial performance, and brand representation. Responsibilities include recruiting and coaching staff, establishing sales goals, cultivating client relationships, managing staffing and scheduling, monitoring financial and operational indicators, maintaining inventory and loss-prevention standards, and sustaining a pristine store environment.
Requirements
- At least 5 years of experience in luxury retail management, merchandising, buying, or client-driven sales leadership.
- Proven ability to meet sales targets, coach high-performing teams, and grow client relationships.
- Proficiency in Microsoft Office, retail POS systems, and technology platforms.
- Strong operational, organizational, and financial acumen.
- Ability to stand, move, bend, and walk for extended periods of 8–10 hours.
- Ability to lift up to 20 lbs periodically.
- Strong interpersonal, communication, and presentation skills; ability to interpret sales reports, KPIs, and client trends.
Nice To Haves
- Bachelor’s degree in Business, Marketing, Fashion, or a related field is preferred.
- Experience and capability in luxury client service, team leadership, clienteling, and premium retail.
Responsibilities
- Lead, inspire, mentor, recruit, onboard, train, and develop retail professionals.
- Provide coaching, feedback, and performance management using data-driven business insights.
- Conduct team meetings, product knowledge sessions, and service refreshers.
- Communicate professionally with Raleigh office teams and vendors.
- Model luxury client engagement, styling expertise, and relationship-driven selling.
- Set individual associate sales goals and develop strategies to drive revenue, client loyalty, and client-base growth.
- Support associates in building and using client books for proactive outreach and personalized service.
- Identify opportunities based on market trends, customer feedback, and local community interactions.
- Oversee store operations, staffing, scheduling, and workflow.
- Manage store financial performance, including budgeting, payroll oversight, expense control, and KPI analysis.
- Review sales dashboards, inventory availability, and business indicators with the Retail Team to help drive performance.
- Ensure accurate inventory management, operational compliance, and adherence to loss-prevention procedures.
- Maintain a clean, well-presented store that meets luxury visual merchandising and brand standards.
- Uphold brand values, aesthetic standards, and customer service expectations.
- Monitor market trends and competitor activity to identify opportunities for innovation and increased foot traffic.
- Drive community engagement and local outreach to strengthen brand presence and acquire clients.
Benefits
- Eligible to participate in the company’s annual store manager bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
