Retail Store Manager - CA

Hassan & Sons Inc•Walnut, CA

20d•$22 - $23•Onsite

About The Position

Under the direction of the District Operations Manager and Regional Operations Manager, the Store Manager oversees day-to-day operations and manages a designated location. The role is accountable for helping the company provide superior customer service and quality products. The Store Manager manages customer service performance, visual presentation, product availability and knowledge, food safety, staffing, training, inventory, and the systems used for daily operations. The position also carries out other duties as assigned.

Requirements

High school diploma or GED.
At least 3–5 years of retail management experience; convenience store or fuel-environment experience is preferred.
Proven ability to lead and develop high-performing teams in a fast-paced retail setting.
Demonstrated experience in inventory control, merchandising, and cash handling.
State-required Food Safety Manager Certification, or ability to obtain it upon hire.
Proficiency with point-of-sale and back-office systems, such as S2K, EPOS, and time-clock systems.
Strong leadership and team-development skills, including the ability to motivate others and hold them accountable.
Excellent communication and interpersonal abilities.
Problem-solving and decision-making skills, with sound judgment.
Strong organizational and multitasking abilities, with attention to accuracy and deadlines.
Financial acumen and the ability to interpret and act on sales, labor, and inventory reports.
Understanding of customer-service standards and ability to model exemplary service behavior.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and retail management systems.
Ability to adapt quickly to changing business needs and operational priorities.
Ability to stand and walk for extended periods; bend, reach, and twist; and lift or move products and supplies up to 50 pounds.
Ability to safely operate store equipment such as registers, scanners, and cleaning tools.
Flexible availability, including early mornings, evenings, weekends, and holidays, based on business needs.

Nice To Haves

Associate or bachelor’s degree in business, management, or a related field.
Retail management experience in a convenience store or fuel environment.

Responsibilities

Hold Customer Service Representatives accountable for measurable customer-service results and manage the location toward acceptable customer-service scores, feedback, and results.
Maintain an appealing retail environment that excites customers about products and inspires a recipe of need; keep the location well maintained and stocked, and ensure representatives have competent product knowledge.
Maintain an active Management Food Safety Handling Certification and ensure employees are trained in and acknowledge safe food and beverage handling procedures.
Administer company policies and procedures and ensure consistent compliance at the location.
Evaluate employee performance and promote employee development.
Keep the location within its labor scheduling budget, ensure proper staffing, and report additional hiring needs to the District Operations Manager.
Assist with employee retention and satisfaction.
Train store employees in inventory management, movement, and receiving processes, and ensure compliance with those processes.
Execute inventory practices for receiving, stocking, transfers, and discrepancies.
Accurately enter delivery invoices into the back-office system upon receipt.
Operate software and systems used for daily operations, including S2K, EPOS, and the time clock.
Carry out other duties as assigned.