Retail Store Manager - Antioch, CA
About The Position
An Antioch-area airsoft retailer seeks a highly motivated and experienced Retail Store Manager to lead day-to-day store operations. The manager oversees sales, inventory management, merchandising, staff development, and compliance with safety and legal regulations related to airsoft equipment. The role combines business management with an interest in airsoft and is responsible for delivering exceptional customer service and creating a welcoming environment for airsoft enthusiasts. The manager leads the team toward sales and profitability goals, provides product advice and demonstrations, develops staff, and oversees daily store procedures. They maintain a clean, organized, and safe retail environment, manage vendor relationships and replenishment, support marketing and community engagement, track performance indicators, prepare reports, and manage schedules and administrative work.
Requirements
- High school diploma required.
- Minimum of 3 years of retail management experience.
- Exceptional leadership, communication, and customer service skills.
- Proficiency in POS systems, Microsoft Office Suite, and inventory management tools.
- Ability to work flexible hours, including evenings, weekends, holidays, and during events.
Nice To Haves
- Bachelor’s degree or professional training in Business, Retail Management, or a related field.
- Retail management experience in sporting goods, tactical gear, or a hobby store.
- Demonstrated knowledge and interest in airsoft or a related industry.
- Bilingual English/Spanish.
- Airsoft knowledge.
Responsibilities
- Lead the store team in achieving sales goals and profitability.
- Provide expert advice and product demonstrations to help customers select airsoft guns, gear, and accessories.
- Ensure staff maintain high standards of customer service and product knowledge.
- Foster professionalism, enthusiasm for airsoft, and teamwork.
- Conduct team meetings, coaching sessions, and performance reviews.
- Oversee daily operations, including opening and closing procedures, cash handling, and inventory control.
- Ensure compliance with laws and safety regulations concerning airsoft replicas and related products.
- Maintain a clean, organized, and safe retail environment, including secure handling of airsoft guns and gas canisters.
- Manage vendor relationships and coordinate product replenishment and special orders.
- Collaborate with marketing teams or local clubs to promote events, sponsorships, and social media engagement.
- Monitor stock levels, conduct regular inventory counts, and minimize shrinkage.
- Ensure visually appealing and accurate merchandising of airsoft equipment, tactical gear, and accessories.
- Analyze sales trends to identify popular products and adjust inventory accordingly.
- Track and analyze KPIs such as sales, conversion rates, and customer satisfaction.
- Prepare management reports and contribute to strategic planning.
- Manage staff schedules and administrative duties.
Benefits
- Comprehensive health, dental, and vision benefits.
- 401(k) with company match.
- Paid time off and holidays.
- Ongoing training and career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
