Retail Store Manager
About The Position
The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role focuses on leading a team, delivering a great customer experience and desired business results, ensuring readiness to deliver the Customer Brand Promises, and planning and communicating workload activities and KPIs for execution within budget. Minimal, if any, time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The Store Manager oversees store operations and compliance, sales and profit performance, customer experience, shrink and safety programs, staffing, and team development. The role serves as Manager on Duty and maintains operational understanding of all store departments, including cross-training managers in Custom Framing sales and production. The position is based in a public retail store setting and includes work hours that may include nights, weekends, and early mornings.
Requirements
- 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
- 2+ years of experience directly supervising a diverse team, including performance management and talent development.
- Ability to remain standing for long periods of time and move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly; lift some heavy items; and access high shelves by ladder or similar equipment.
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Responsibilities
- Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and Company programs, compliance with applicable laws and requirements, execution of Company policies and standards, and accountability for store conditions and results.
- Deliver the sales plan, profit plan, and other KPIs in conjunction with annual performance objectives; manage the store team to achieve role-specific KPIs.
- Lead execution of the customer brand promises.
- Implement and lead shrink and safety programs to achieve goals.
- Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
- Staff the store with qualified Team Members by hiring, training, observing, and coaching the team; lead performance management and, if necessary, disciplinary processes; identify talent and develop Team Members for advancement; and use leadership competencies for continued self-development.
- Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
- Serve as Manager on Duty.
- Maintain operational understanding of all store departments, stay cross-trained, and ensure all Managers are cross-trained in Custom Framing selling and production.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program.
- Medical coverage, depending on position and eligibility.
- Dental coverage, depending on position and eligibility.
- Vision coverage, depending on position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Voluntary insurance options.
- Employee discounts and access to partner discount programs.
- Potential eligibility for additional compensation, including a performance-based bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
