Retail Store Manager

T-Mobile USA • Payson, AZ

9d

About The Position

The Retail Store Manager manages all operations of a T-Mobile retail store to support customer engagement and business performance. The role leads store employees through hiring, scheduling, training, and coaching, and oversees store functions including marketing, loss prevention, and labor management. Success is measured by sales goals, customer satisfaction, and operational efficiency. The role supports customer loyalty and business growth by fostering a productive store environment. Additional duties or projects may be assigned by business management.

The position requires a high school diploma or GED. Two to four years of retail sales management experience and two to four years of sales and sales management experience are preferred. Candidates must be at least 18 years old and legally authorized to work in the United States. Travel is not required.

The total target cash pay range is $73,600–$132,700, inclusive of target incentives. The base pay range is $55,200–$99,525; actual starting pay varies based on factors including work location, qualifications, and experience.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Two to four years of management experience in retail sales.
• Two to four years of sales and sales management experience.

Responsibilities

• Lead employee development and coaching to improve customer interactions and ensure required training is completed on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations, including staffing, scheduling, labor controls, marketing, and loss prevention.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Perform other duties or projects as assigned by business management.

Benefits

• Competitive base salary and compensation package, with eligible sales incentives.
• Annual stock grant and employee stock purchase plan.
• 401(k) and access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits, backup care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED