Retail Store Manager

GOODWILL IND OF THE CHESAPEAKE INC•Denton, MD

4d•$54,198 - $62,720

About The Position

Goodwill Industries of the Chesapeake is seeking an experienced Retail Store Manager to lead operations at a high-volume Band 3 store with annual sales between $1.0 million and $1.49 million. The role is accountable for full store performance, team leadership, production execution, and community impact while advancing Goodwill’s mission. The Store Manager leads daily store operations and works to achieve sales, production, and expense-control goals. The manager oversees donation processing for resale and salvage, production flow to the sales floor, pricing and quality standards, merchandising, cash handling, reporting, and store safety. The role also partners with the Recycling Center, Retail Operations teams, and Regional Director. The position leads a team of 12–25 employees, including hiring, training, coaching, scheduling, payroll, performance management, and staff engagement. It requires a full-time leadership schedule, Saturday and Sunday availability, reliable transportation, and travel of up to 25% for banking, operational needs, meetings, or special assignments. Employment is contingent on successfully completing a criminal background check.

Requirements

High school diploma or equivalent.
Three years of retail or related management experience at the Store Manager level or higher; Goodwill retail management experience or advanced education may substitute for experience.
Valid driver’s license, vehicle insurance, and access to a personal vehicle.
Weekend availability on Saturday and Sunday.
Reliable transportation for scheduled shifts.
Knowledge of retail leadership in high-volume environments.
Financial acumen, including sales, margins, and expense control.
Strong merchandising and marketing skills.
Conflict resolution skills and sound judgment.
Ability to lead diverse teams and communicate effectively.
Working knowledge of Microsoft Word, Excel, and basic internet tools.
Ability to lift up to 50 pounds, with frequent lifting up to 25 pounds, and to stand, walk, bend, reach, and use hands throughout the shift.
Successful completion of a criminal background check.

Responsibilities

Lead daily operations of a high-volume retail store.
Achieve budgeted sales, production, and expense-control goals.
Oversee donation processing for resale and salvage.
Ensure timely production flow to the sales floor.
Maintain pricing, grading, and quality standards.
Partner with the Recycling Center and Retail Operations teams.
Execute merchandising standards, colorization, and seasonal displays.
Handle cash reconciliation, deposits, and required reporting.
Investigate and address security, safety, and risk concerns.
Communicate regularly with the Regional Director regarding store performance.
Hire, train, coach, and manage a team of 12–25 employees.
Conduct performance management, discipline, and terminations in partnership with HR.
Build schedules and assign coverage to maximize efficiency.
Process and approve payroll accurately and on time.
Conduct monthly staff meetings and promote engagement.
Foster a culture of accountability, customer service, and mission alignment.
Travel up to 25% for banking, operational needs, meetings, or special assignments.