Retail Store Manager

Circle K • Nashville, TN

30d • Onsite

About The Position

The Retail Store Manager leads and manages store employees and site operations to meet company standards for customer service, cleanliness, stocking, safety, marketing execution, and financial performance. The manager recruits, hires, trains, schedules, coaches, and evaluates employees; maintains positive relationships with customers, suppliers, and the neighboring community; and ensures that communications, reports, files, merchandise displays, and employment notices are handled accurately and on time. The role also analyzes sales and expenses, manages budgets and merchandise margins, and safeguards store funds.

The position works primarily indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The manager works with a minimum of direction and supervision.

Requirements

• High school diploma or GED preferred.
• Retail sales experience preferred.
• Ability to perform the essential duties and work in the described conditions.
• Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
• Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
• Ability to communicate orally and in writing in English.
• Ability to work with a minimum of direction and supervision.

Nice To Haves

• High school diploma or GED.
• Experience in retail sales.

Responsibilities

• Recruit, hire, train, and supervise employees to provide excellent customer service.
• Assign and manage tasks to keep the site clean, stocked, organized, and maintained according to company standards.
• Schedule employees within company guidelines to support customer service and site image.
• Apply non-discriminatory management practices in hiring, training, counseling, motivating, and separating employees.
• Build professional relationships with suppliers and resolve customer complaints promptly and professionally.
• Promote a safe, positive public image in the neighboring community.
• Prepare timely written performance appraisals and provide appropriate feedback.
• Train employees on customer service, site image, marketing execution, and safety procedures.
• Ensure employees receive timely communications and hold ongoing communication meetings with site employees and the Market Manager.
• Evaluate site needs and develop action plans to meet objectives.
• Organize and maintain site files and manuals.
• Ensure required and requested reports are completed accurately and on time.
• Ensure merchandise is stocked, attractively displayed, and correctly priced.
• Ensure employment-related posters and signs are accessible to employees.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast profit-and-loss lines and manage merchandise margins.
• Safeguard and account for money received and disbursed.
• Perform other duties as assigned or delegated by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED