Retail Store Manager

Circle K • Germantown, TN

6d • Onsite

About The Position

The Retail Store Manager leads and manages store employees and site operations to meet company standards and maximize customer service, sales, and net profits. The role oversees hiring, training, scheduling, performance feedback, task assignment, store presentation, inventory and merchandise, communications, reporting, and financial controls. The manager develops positive relationships with suppliers and customers, resolves complaints, supports a safe and positive community image, and ensures employees follow safety procedures.

The position requires working primarily indoors, with occasional outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may occasionally encounter cold temperatures while supervising work in a walk-in cooler or freezer and may be exposed to occasional noise. The role is performed with minimal direction and supervision.

Requirements

• High school diploma or GED preferred.
• Retail sales experience preferred.
• Experience sufficient to perform the essential duties and responsibilities and work in the described conditions.
• Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and managing inventory, cash, and counseling notices.
• Valid driver's license and adequate transportation to and from bank and corporate management meetings.
• Ability to communicate orally and in writing in English.
• Ability to work with minimal direction and supervision.

Nice To Haves

• High school diploma or GED.
• Experience in retail sales.

Responsibilities

• Recruit, hire, train, and manage employees to provide excellent customer service.
• Assign and oversee tasks to maintain a clean, stocked, organized site that meets company standards.
• Schedule employees within company guidelines to support customer service and site image.
• Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
• Develop positive professional relationships with suppliers.
• Promote excellent customer service and resolve customer complaints promptly and professionally.
• Promote and maintain a safe, positive public image in the neighboring community.
• Prepare timely written performance appraisals and provide appropriate performance feedback.
• Train employees on customer service, site image, marketing execution, and safety procedures.
• Ensure employees receive timely communications and hold ongoing communication meetings with site employees and the Market Manager.
• Evaluate site needs and develop action plans to achieve objectives.
• Organize and maintain site files and manuals.
• Ensure required and requested reports are completed accurately and on time.
• Ensure merchandise is stocked, attractively displayed, and correctly priced.
• Ensure required employment posters and signs are accessible to employees.
• Analyze daily sales and expense information and take action to maximize sales and net profits.
• Budget and forecast P&L lines and manage merchandise margins.
• Safeguard and account for money received and disbursed.
• Perform other financial analysis and duties as assigned or delegated.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED