Retail Store Manager

Michaels • Seattle, WA

10d • Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role is responsible for leading a team, holding team members accountable for delivering a great customer experience and achieving desired results, ensuring readiness to deliver the Customer Brand Promises, and planning and communicating workload activities and KPIs so the team can execute within budget. Minimal, if any, time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves.

The Store Manager oversees store operations, sales and profit plans, customer experience, shrink and safety programs, staffing, training, coaching, performance management, and team development. The manager also serves as Manager on Duty, maintains operational understanding of all store departments, and ensures managers are cross-trained in Custom Framing sales and production.

Requirements

• At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
• Satisfy applicable federal, state, and local legal requirements of the job.

Responsibilities

• Lead and manage all aspects of the store, ensuring adherence to Standard Operating Procedures, Company programs, applicable laws and requirements, Company policies, and standards.
• Hold the team accountable for store conditions and results.
• Deliver the sales plan, profit plan, and other KPIs in conjunction with annual performance objectives, and manage the store team to achieve role KPIs.
• Lead execution of the customer brand promises.
• Implement and lead shrink and safety programs to achieve goals.
• Use company tools to set, prioritize, and communicate goals, and provide overall management to team members and customers.
• Staff the store with qualified team members; hire, train, observe, and coach the team to achieve results.
• Lead performance management and, when necessary, disciplinary processes.
• Identify talent and develop team members for advancement.
• Use leadership competencies for continued self-development.
• Interact with others in an accepting and respectful manner; remain positive and respectful in difficult situations; promote the organization’s vision and values; and serve as a positive role model.
• Serve as Manager on Duty.
• Maintain operational understanding of all store departments, remain cross-trained, and ensure all managers are cross-trained in Custom Framing selling and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.
• Potential additional compensation, including a performance-based bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed