Retail Store Manager
About The Position
The Retail Store Manager oversees all aspects of the daily operation of an AT&T retail store. The role combines retail knowledge and leadership to manage and develop a team, maintain store operations, and ensure customers receive a high-quality experience with AT&T products and services. Responsibilities include merchandising, product launches, achieving sales objectives, and conducting outreach and promotional activities, including off-site events as needed. The manager coaches retail sales consultants to help them meet sales and service goals. AT&T provides paid training. The position is a full-time, onsite office role in Rochester, New York, with a 40-hour workweek. Compensation is listed as $55,000–$82,600, with commission; the posting gives differing commission figures of $22,000 and $24,000 annually when sales goals are met, and says starting pay may depend on geography, experience, expertise, and education or training.
Requirements
- Excellent communication and leadership skills.
- Three or more years of sales and/or customer experience in telecommunications or a related industry.
- Prior management experience.
- Well-developed planning, analytical, and problem-solving skills.
- Familiarity with wireless terminology, industry trends, and AT&T mobility systems.
- Ability to collaborate with key stakeholders on initiatives beyond store walls.
Responsibilities
- Oversee all aspects of the daily operation of a retail store.
- Manage and develop the store team.
- Ensure customers have an extraordinary experience with AT&T products and services.
- Manage merchandising and product launches.
- Meet and exceed sales objectives.
- Perform outreach and promotional activities, including off-site events as needed.
- Coach retail sales consultants to help them meet sales and service goals.
- Collaborate with key stakeholders on initiatives beyond store walls.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid time off and holidays, including at least 23 vacation days each year and 9 company-designated holidays
- Paid parental leave
- Paid caregiver leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption reimbursement
- Short- and long-term disability benefits
- Life and accidental death insurance
- Supplemental benefit programs, including critical illness, accident hospital indemnity, and group legal
- Employee Assistance Programs (EAP)
- Employee wellness programs
- Employee discounts up to 50% on eligible AT&T mobility plans and accessories, AT&T internet (including fiber where available), and AT&T phone
- Paid training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
