Retail Store Manager

LEGO•Los Angeles, LA

19d•Onsite

About The Position

The Retail Store Manager leads a LEGO Brand Retail store and ensures the LEGO Brand, Vision, and Values are reflected in store operations and guest interactions. The manager empowers the team to drive sales and deliver a signature experience for every guest, while creating an environment centered on creativity, imagination, and outstanding guest and sales results. The role oversees business processes, key performance indicators, merchandising, cleanliness, efficiency, and sound operational practices. The Store Manager models the service approach, works to achieve monthly mystery-shop goals, encourages repeat business and positive NPS results, and coaches sales associates to provide exceptional branded experiences. The manager recruits, trains, coaches, and develops a productive, collaborative team; manages performance and communication; builds product knowledge and service skills; and identifies candidates for future promotion. The position also calls for effective collaboration with peers and partners and fostering a positive, cooperative, safety-first environment. The role is based at Century City Mall in Los Angeles, California.

Requirements

Proven management experience in a retail environment.
Experience with point-of-sale systems.
Experience with loss prevention and cash management.
Experience with recruitment, selection, and training.
Experience with scheduling and payroll management.
Performance management and conflict resolution skills.
Space management and visual merchandising expertise.
Effective organizational, verbal, and written communication skills.
Demonstrated computer proficiency.
Ability to move, talk, hear, reach, grab, and stand for at least two consecutive hours.
May occasionally need to stoop, kneel, crouch, and climb ladders.
Close vision, depth perception, and ability to adjust focus.
Ability to lift at least 30 lbs.

Responsibilities

Ensure LEGO Brand, Vision, and Values are exemplified in store operations and guest interactions.
Empower the team to drive sales and deliver a signature experience for every guest.
Meet and exceed key performance indicators and supervise business processes.
Maintain merchandising and cleanliness standards and improve efficiency and profit through sound operational practices.
Ensure execution of the service model, strive to complete monthly mystery shops, and enhance repeat business by creating NPS promoters.
Inspire and coach sales associates to consistently deliver exceptional branded experiences.
Recruit, select, train, and develop a productive, collaborative team.
Communicate through active coaching and performance management, and resolve conflicts.
Provide continuous product knowledge and service training.
Help team members articulate the LEGO brand experience and develop their potential using LEGO Core Competencies.
Identify and develop top candidates for promotion and build the team bench for future growth.
Collaborate effectively with peers, partners, and others to support overall business performance and a positive working environment.
Maintain a positive, team-oriented, safety-first environment.