Retail Store Manager

Circle K • Little Rock, AR

12d • Onsite

About The Position

The Retail Store Manager leads and manages store operations and employees to meet company standards for customer service, site image, safety, merchandising, and financial performance. The manager recruits, hires, trains, schedules, supervises, and evaluates employees; maintains effective communication with staff and the Market Manager; and builds professional relationships with suppliers and the surrounding community.

The role includes organizing store tasks, files, manuals, merchandise, and required reports; responding to customer complaints; and developing action plans to meet site objectives. The manager analyzes sales and expenses, prepares budgets and forecasts, manages merchandise margins, and safeguards company funds. The position is primarily indoors but also involves outdoor cleaning and occasional exposure to cold temperatures and noise.

Requirements

• High school diploma or GED preferred.
• Retail sales experience preferred.
• Ability to perform the essential duties and work in the described conditions.
• Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to use a computer or acquire the necessary computer skills, including analysis of reports, inventory control, cash control, and counseling notices.
• Valid driver's license and adequate transportation to and from bank and corporate management meetings.
• Ability to communicate orally and in writing in English.
• Ability to work with a minimum of direction and supervision.

Nice To Haves

• High school diploma or GED.
• Experience in retail sales.

Responsibilities

• Recruit, hire, train, and supervise employees, promoting excellent customer service.
• Assign and manage tasks to keep the site clean, stocked, organized, and maintained according to company standards.
• Schedule employees within company guidelines to support customer service and site image.
• Apply non-discriminatory management practices in hiring, training, counseling, motivating, and separating employees.
• Build positive, professional relationships with suppliers.
• Promote excellent customer service and resolve customer complaints promptly and professionally.
• Promote and maintain a safe, positive public image in the neighboring community.
• Prepare timely written performance appraisals and provide appropriate performance feedback.
• Train employees on customer service, site image, marketing execution, and safety procedures.
• Promote safety awareness.
• Ensure employees receive appropriate communication in a timely manner and hold ongoing communication meetings with site employees and the Market Manager.
• Evaluate site needs and develop action plans to achieve objectives.
• Organize and maintain site files and manuals.
• Ensure required and requested reports are completed accurately and on time.
• Ensure merchandise is stocked, attractively displayed, and priced correctly.
• Ensure required employment-related posters and signs are accessible to employees.
• Analyze daily sales and expenses and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines and manage merchandise margins.
• Safeguard and account for money received and disbursed.
• Perform other financial analysis necessary to maximize sales and net profits.
• Perform other duties as assigned or delegated by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED