Retail Store Manager

Michaels Stores•Battle Creek, NE

20d•Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role is accountable for leading the team to deliver a great customer experience and achieve desired results, ensuring the store and team are ready to deliver Customer Brand Promises, and planning and communicating workload activities and KPIs for execution within budget. Minimal time, if any, is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The manager oversees store operations, compliance, sales and profit performance, customer experience, shrink and safety programs, staffing, team development, and operational readiness across departments. The position serves as Manager on Duty and ensures managers are cross-trained in Custom Framing sales and production.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift some heavy items; and access high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and Company programs, compliance with applicable laws and requirements, execution of Company policies and standards, and accountability for store conditions and results.
Deliver the sales plan, profit plan, and other KPIs in conjunction with annual performance objectives; manage the store team to achieve role-specific KPIs.
Lead execution of customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals, and provide overall management to team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach the team; lead performance management and, when necessary, disciplinary processes; identify talent and develop team members for advancement; and use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote commitment to the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments, stay cross-trained, and ensure all managers are cross-trained in Custom Framing selling and production.
Perform other duties as assigned.