Retail Store Manager

Circle K•Nashville, TN

6d•Onsite

About The Position

The Retail Store Manager leads and manages store operations, employees, customer service, training, site presentation, safety, communications, and financial performance. The manager recruits, hires, trains, schedules, and supervises employees; ensures merchandise and the store meet company standards; develops positive relationships with customers, suppliers, employees, and the surrounding community; and analyzes sales, expenses, budgets, forecasts, and merchandise margins to maximize sales and net profits. The role also includes maintaining site records and reports, safeguarding funds, and performing other duties as assigned. Work is performed primarily indoors, with outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage. The manager may occasionally experience cold temperatures while overseeing work in a walk-in cooler or freezer, as well as occasional noise. The position requires working with a minimum of direction and supervision.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties, responsibilities, and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the necessary skills, including for report analysis, inventory control, cash control, and counseling notices.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with a minimum of direction and supervision.
Ability to perform outdoor duties and work around occasional cold temperature extremes and noise.

Responsibilities

Recruit, hire, train, and supervise employees to provide excellent customer service.
Assign and manage tasks to keep the site clean, stocked, organized, and maintained according to company standards.
Schedule employees within company guidelines to maximize customer service and maintain the site's image.
Use nondiscriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop professional relationships with suppliers and promote excellent service.
Resolve customer complaints in a timely and professional manner.
Promote a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide performance feedback.
Train employees on customer service, site image, marketing execution, and safety procedures.
Develop methods to ensure employees receive timely communication and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to meet objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate actions to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.