Retail Store Manager
About The Position
The Retail Store Manager leads and manages store operations, employees, customer service, site presentation, training, communication, planning, and financial performance. The manager recruits, hires, trains, schedules, supervises, and evaluates employees; ensures the store is clean, organized, stocked, and compliant with company standards; supports positive relationships with customers, suppliers, and the neighboring community; and oversees accurate reporting, inventory, cash control, and financial analysis. The role works with minimal direction and may include outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may occasionally be exposed to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The position is located at 14000 Kanis Rd, Little Rock, Arkansas 72223, with flexible availability. The job description notes that duties and requirements may change as business needs require.
Requirements
- High school diploma or GED preferred.
- Retail sales experience preferred.
- Experience performing the essential duties and working in the conditions described in the job description.
- Ability to supervise and train employees in the use of equipment, tools, and materials described in the CSR and ASM job descriptions.
- Ability to supervise and manage functions described in the CSR and ASM job descriptions.
- Ability to use a computer, or acquire the skills necessary to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
- Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
- Ability to communicate orally and in writing in English.
- Ability to work with minimal direction and supervision.
Nice To Haves
- High school diploma or GED.
- Experience in retail sales.
Responsibilities
- Recruit, hire, train, and supervise positive, enthusiastic employees to support excellent customer service.
- Develop, manage, and assign tasks to maintain a clean, stocked, organized site that meets company standards.
- Maintain a professional and supportive image among employees and supervisors.
- Schedule employees within company guidelines to maximize customer service and maintain the site image.
- Apply nondiscriminatory management practices in hiring, training, counseling, motivating, and separating employees.
- Build positive professional relationships with suppliers.
- Promote excellent customer service and resolve customer complaints in a timely, professional manner.
- Promote and ensure a safe, positive public image in the neighboring community.
- Prepare timely written performance appraisals and provide appropriate performance feedback.
- Train employees to meet company standards for customer service, site image, marketing execution, and safety procedures; promote safety awareness.
- Ensure employees receive proper communication in a timely manner and hold ongoing communication meetings with site employees and the Market Manager.
- Evaluate site needs and develop action plans to achieve desired objectives.
- Organize and maintain site files and manuals.
- Supervise employees to ensure required reports are completed accurately and on time.
- Ensure merchandise is stocked, attractively displayed, and priced correctly.
- Ensure required employment posters and signs are accessible to employees.
- Analyze daily sales and expenses and take appropriate actions to maximize sales and net profits.
- Budget and forecast P&L lines and manage merchandise margins.
- Safeguard and account for money received and disbursed.
- Perform other financial analysis necessary to maximize sales and net profits.
- Perform other duties as assigned or delegated by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
