Retail Store Manager

Circle K•Louisville, KY

6d•Onsite

About The Position

The Retail Store Manager leads and manages store employees and site operations to meet company standards, deliver excellent customer service, maintain a clean and well-stocked store, and maximize sales and net profits. The manager recruits, hires, trains, schedules, motivates, and evaluates employees; maintains professional relationships with suppliers and the community; and ensures timely communication, accurate reporting, and compliance with company procedures. The role also involves analyzing sales and expenses, budgeting and forecasting profit-and-loss lines, managing merchandise margins, and safeguarding money received and disbursed. The position performs approximately all work indoors, but requires occasional outdoor work such as cleaning parking lots and gas pumps and taking out garbage. The manager may be exposed to occasional cold-temperature extremes while supervising work in a walk-in cooler or freezer, as well as occasional noise. The role requires working with minimal direction and functioning effectively as a manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties, responsibilities, and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to do so, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.
Ability to work outdoors occasionally, including cleaning parking lots and gas pumps and taking out garbage.
Ability to tolerate occasional cold-temperature extremes while supervising work in a walk-in cooler or freezer, and occasional noise.

Nice To Haves

High school diploma or GED.
Retail sales experience.

Responsibilities

Recruit, hire, train, and manage positive, enthusiastic employees to provide excellent customer service.
Develop, manage, and assign tasks to keep the site clean, adequately stocked, organized, and maintained according to company standards.
Maintain a professional and supportive image among employees and the supervisor.
Schedule employees within company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints in a timely, professional manner.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet company standards for customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive proper communication in a timely manner and establish ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop specific action plans to achieve desired objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for all money received and disbursed.
Perform other financial analysis and duties assigned or delegated by the supervisor.