Retail Store Manager

Circle K Stores•Little Rock, AR

10d•Onsite

About The Position

The Retail Store Manager leads and manages store operations, employees, customer service, site standards, training, communication, planning, and financial performance. The manager recruits, hires, trains, schedules, supervises, and evaluates employees; ensures the site is clean, stocked, organized, and well maintained; and promotes safe, professional relationships with customers, suppliers, employees, and the neighboring community. The role includes analyzing sales and expenses, managing budgets and merchandise margins, and safeguarding funds. Work is primarily indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may occasionally be exposed to cold temperatures in walk-in coolers or freezers and to noise, and works with minimal direction and supervision. Duties may change as required by business necessity.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials described for Customer Service Representative and Assistant Site Manager roles.
Ability to supervise and manage functions described for Customer Service Representative and Assistant Site Manager roles.
Ability to use a computer or acquire the necessary skills, including for report analysis, inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Responsibilities

Recruit, hire, train, supervise, schedule, motivate, counsel, and evaluate employees.
Assign tasks and maintain a clean, adequately stocked, organized site that meets Company standards.
Promote excellent customer service and resolve customer complaints professionally and promptly.
Develop positive relationships with suppliers and promote a safe, positive public image in the community.
Prepare timely written performance appraisals and provide performance-based feedback.
Train employees on customer service, site image, marketing execution, and safety procedures.
Establish timely communication processes and ongoing meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to meet objectives.
Organize and maintain site files and manuals; ensure required reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment posters and signs are accessible to employees.
Analyze daily sales and expenses and take action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed, and perform other financial analysis as needed.
Perform other duties as assigned or delegated by the supervisor.