Retail Store Manager

Circle K Stores•Smyrna, TN

3d•Onsite

About The Position

The Retail Store Manager leads the store’s employees and operations, ensuring excellent customer service, a clean and well-stocked site, effective merchandising, and compliance with Company standards. The manager recruits, hires, trains, schedules, supervises, and evaluates employees; builds positive relationships with customers, suppliers, and the neighboring community; and maintains timely communication with employees and the Market Manager. The role includes organizing store records and reports, developing action plans, analyzing sales and expenses, managing budgets and merchandise margins, and safeguarding funds. Work is primarily indoors but includes occasional outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage. The manager may also encounter cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The position requires working with minimal direction and serving as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the necessary skills, for tasks including report analysis, inventory control, cash control, and counseling notices.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, train, supervise, motivate, counsel, and evaluate employees.
Assign and schedule employees in accordance with Company guidelines to support customer service and maintain the site image.
Ensure the site is clean, organized, adequately stocked, and maintained according to Company standards.
Build positive, professional relationships with suppliers and promote excellent customer service; resolve customer complaints promptly and professionally.
Promote a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees in customer service, site image, marketing execution, and safety procedures, and promote safety awareness.
Ensure employees receive timely communication and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve desired objectives.
Organize and maintain site files and manuals.
Ensure required reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed, and conduct other financial analysis to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.