Retail Store Manager - Ontario
About The Position
The Retail Store Manager will lead the day-to-day operations of an airsoft retail store in the Ontario area. The role oversees sales, inventory management, merchandising, staff development, and compliance with safety and legal regulations for airsoft equipment. The manager is responsible for delivering excellent customer service, driving sales growth, and creating a welcoming environment for airsoft enthusiasts of all experience levels. The position combines retail business management with an interest in airsoft. The manager leads and develops the store team, oversees operational procedures and vendor relationships, coordinates marketing and community engagement, monitors performance metrics, and contributes to reporting and strategic planning.
Requirements
- High school diploma.
- At least 3 years of retail management experience.
- Exceptional leadership, communication, and customer service skills.
- Proficiency in POS systems, Microsoft Office Suite, and inventory management tools.
- Ability to work flexible hours, including evenings, weekends, holidays, and events.
- Customer-focused, professional, approachable, and enthusiastic demeanor.
- Results-driven, highly organized, and adaptable in a fast-paced retail environment.
Nice To Haves
- Bachelor’s degree or professional training in Business, Retail Management, or a related field.
- Experience in sporting goods, tactical gear, or a hobby store.
- Demonstrated knowledge of and interest in airsoft or a related industry.
- Bilingual English/Spanish.
- Airsoft knowledge is preferred but not required.
Responsibilities
- Lead the store team in achieving sales goals and profitability.
- Advise customers and demonstrate products to help them choose airsoft guns, gear, and accessories.
- Maintain high standards of customer service and product knowledge among staff.
- Foster professionalism, enthusiasm for airsoft, and teamwork.
- Conduct team meetings, coaching sessions, and performance reviews.
- Oversee daily operations, including opening and closing procedures, cash handling, and inventory control.
- Ensure compliance with laws and safety regulations concerning airsoft replicas and related products.
- Maintain a clean, organized, and safe retail environment, including secure handling of airsoft guns and gas canisters.
- Manage vendor relationships and coordinate product replenishment and special orders.
- Collaborate with marketing teams or local clubs to promote events, sponsorships, and social media engagement.
- Monitor stock levels, conduct inventory counts, and minimize shrinkage.
- Ensure appealing and accurate merchandising of airsoft equipment, tactical gear, and accessories.
- Analyze sales trends and adjust inventory accordingly.
- Track and analyze KPIs, including sales, conversion rates, and customer satisfaction.
- Prepare reports for management and contribute to strategic planning.
- Manage staff schedules and administrative duties.
Benefits
- Comprehensive health, dental, and vision benefits.
- 401(k) with company match.
- Paid time off and holidays.
- Ongoing training and career development opportunities.
- Competitive hourly rate.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
