Retail Store Manager

Circle K•Fayetteville, AR

16d•Onsite

About The Position

The Retail Store Manager leads and manages store operations, employees, customer service, site presentation, training, communications, and financial performance. The manager recruits, hires, trains, schedules, and supervises employees; maintains a clean, stocked, organized, and well-kept site; builds positive relationships with suppliers and the surrounding community; and resolves customer complaints professionally. The role includes preparing employee performance appraisals, communicating regularly with employees and the Market Manager, organizing site files and reports, ensuring merchandise is correctly stocked, displayed, and priced, and analyzing sales, expenses, budgets, forecasts, and margins to maximize sales and net profits. The manager safeguards and accounts for money received and disbursed and performs other duties as assigned or delegated by the supervisor. The role works mostly indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The manager is expected to work with minimal direction and to lead effectively at all times.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience performing the essential duties and working in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to do so, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, train, and supervise enthusiastic employees to deliver excellent customer service.
Assign and manage tasks to maintain a clean, adequately stocked, organized site that meets Company standards.
Schedule employees within Company guidelines to support customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent customer service and resolve complaints promptly and professionally.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees on customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive proper communications in a timely manner, and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to reach objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed, and perform other financial analysis needed to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.