Retail Store Manager

Circle K Stores•Little Rock, AR

5d•Onsite

About The Position

The Retail Store Manager leads and manages store operations, employees, customer service, site presentation, training, communications, planning, and financial performance. The role includes recruiting, hiring, training, scheduling, and supervising employees; maintaining Company standards for cleanliness, stocking, organization, marketing, and customer service; and addressing customer complaints professionally. The manager develops relationships with suppliers and the neighboring community, ensures safety awareness, and provides employees with timely communication and performance feedback. The Store Manager evaluates site needs, develops action plans, maintains store files and manuals, and oversees the timely and accurate completion of required reports. The position also involves analyzing sales and expenses, budgeting and forecasting profit-and-loss lines, managing merchandise margins, safeguarding funds, and taking action to maximize sales and net profits. Work is primarily indoors, with outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may be exposed to occasional cold temperatures while supervising work in a walk-in cooler or freezer, and to occasional noise. The role requires working with minimal direction and serving as an effective manager, supervisor, and leader. Duties may change periodically based on business needs.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to perform the essential duties and work in the conditions described.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer or acquire the computer skills needed for site work, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with a minimum of direction and supervision.

Nice To Haves

Retail sales experience.
High school diploma or GED.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to provide excellent customer service.
Develop, manage, and assign tasks to maintain a clean, stocked, organized, and well-kept site in accordance with Company standards.
Maintain a professional and supportive image among subordinates and the supervisor.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints in a timely, professional manner.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet Company standards for customer service, site image, and marketing execution.
Train employees on safety procedures and promote safety awareness.
Ensure employees receive proper communication in a timely manner.
Hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to meet objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required reports are completed accurately and on time.
Supervise employees to ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are readily accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for all money received and disbursed.
Perform other financial analysis needed to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.
Work outdoors as needed to clean parking lots and gas pumps and take out garbage.