Retail Store Manager

Circle K Stores • Sevierville, TN

21d • Onsite

About The Position

The Retail Store Manager leads and manages store operations, employees, customer service, site standards, training, communications, planning, and financial performance. The manager recruits, hires, trains, schedules, and supports employees; ensures the store is clean, stocked, organized, and operated according to company standards; and promotes positive relationships with customers, suppliers, employees, and the surrounding community. The manager analyzes sales and expenses, manages budgets and merchandise margins, safeguards funds, and takes action to maximize sales and net profits.

The role is based at 730 Winfield Dunn Parkway, Sevierville, Tennessee. Work is primarily indoors, with outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may encounter occasional cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The position requires working with minimal direction and serving as an effective manager, supervisor, and leader.

Requirements

• High school diploma or GED preferred.
• Retail sales experience preferred.
• Experience performing the essential duties and working in the described conditions.
• Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
• Valid driver’s license and adequate transportation to and from the bank and corporate management meetings.
• Ability to communicate orally and in writing in English.

Nice To Haves

• High school diploma or GED.
• Experience in retail sales.

Responsibilities

• Recruit, hire, and train positive, enthusiastic employees to provide excellent customer service.
• Develop, manage, and assign tasks to ensure the site is clean, adequately stocked, organized, and well kept according to company standards.
• Maintain a professional and supportive image among subordinates and the supervisor.
• Schedule employees within company guidelines to maximize customer service and maintain the site image.
• Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
• Develop positive and professional relationships with suppliers.
• Promote excellent service and resolve customer complaints promptly and professionally.
• Promote and maintain a safe, positive public image in the neighboring community.
• Prepare ongoing, timely written performance appraisals and provide performance-based feedback.
• Train employees to meet company standards for customer service, site image, and marketing execution.
• Train employees on safety procedures and promote safety awareness.
• Ensure employees receive appropriate communications in a timely manner.
• Hold periodic ongoing communication meetings with site employees and the Market Manager.
• Evaluate site needs and develop specific action plans to achieve objectives.
• Organize and maintain site files and manuals.
• Supervise employees to ensure required and requested reports are completed accurately and on time.
• Supervise employees to ensure merchandise is stocked, attractively displayed, and correctly priced.
• Ensure required employment-related posters and signs are accessible to employees.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast profit-and-loss lines and understand and manage merchandise margins.
• Safeguard and account for all money received and disbursed.
• Perform other financial analysis needed to maximize sales and net profits.
• Perform other duties as assigned or delegated by the supervisor.
• Perform outdoor tasks as needed, including cleaning parking lots and gas pumps and taking out garbage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED