Retail Store Manager

WILD BILLS TOBACCO STAFFING LLC • Sandusky, OH

22d

About The Position

The Retail Store Manager oversees the operations of a retail location and is responsible for managing staff, inventory, finances, and customer service. The role includes leading and developing employees, meeting sales and operational goals, maintaining store standards, and making business decisions based on sales and financial data. The manager spends most business hours on the sales floor greeting customers, coaching employees, and running the business.

Requirements

• At least 21 years of age.
• High school degree completion.
• At least 1–2 years of previous management experience.
• Knowledge of written communication, leadership, customer service, Microsoft Office, store operations, and basic addition and subtraction.
• Flexibility to work weekends and holidays as needed.
• Flexibility to work 12-hour shifts at times.
• Ability to stand for long periods.
• Ability to lift up to 50 pounds.

Responsibilities

• Recruit, interview, select, and retain employees.
• Motivate, coach, develop, lead, and train store employees on an ongoing basis.
• Build the team's product knowledge and selling skills to meet or exceed sales goals.
• Manage and supervise retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure employees comply.
• Guide the team in identifying, recommending, and implementing changes to improve productivity.
• Set performance expectations and ensure the team is trained in sales, customer service, and operations.
• Communicate priorities and sales-driving information to employees.
• Maintain a clean and safe environment by following health and sanitation procedures.
• Ensure the store is stocked, manage inventory levels, and order products.
• Maintain knowledge of products, launches, and promotions.
• Build customer relationships and recommend products.
• Meet or exceed store sales and operational goals.
• Manage daily store operations, including inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
• Assist customers with sales transactions and provide excellent customer service.
• Develop and follow plans to maximize sales and achieve consistent performance results.
• Identify performance opportunities and partner with the District Manager on plans to address issues.
• Stay informed about corporate communications, directives, initiatives, policies, and procedures.
• Implement store programs to improve sales, service, operations, and branding.
• Monitor and analyze sales and financial data to inform business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Stay informed about industry trends and competition, and recommend business improvements to District Management.
• Open and close the store, including locking doors and arming the store.
• Work more than 40 hours per week and be available for nights, weekends, and holidays.
• Complete additional tasks, duties, or projects as assigned.

Benefits

• Health, dental, vision, and life insurance, available after 60 days of employment.
• 401(k), available after 90 days of employment.
• Merchandise discounts.
• Development and growth opportunities.
• Monthly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED