Retail Store Manager

Curaleaf•Dickinson, ND

About The Position

The Retail Store Manager leads the store’s financial performance and operational excellence while aligning the team with Curaleaf’s mission, vision, and values. The role oversees store performance, profitability, financial management, and adaptation to business trends. The manager attracts, onboards, and develops talent, builds succession pipelines, and fosters continuous growth and improvement. As a brand ambassador, the manager educates customers about Curaleaf products and leads a collaborative team-selling environment to exceed sales goals and deliver exceptional customer service. This position directly supervises team members and makes decisions regarding hiring, termination, performance evaluations, and professional development. It operates in a professional retail environment and involves travel of 10%–25%. The candidate must have open availability on weekdays, evenings, weekends, holidays, and occasional overnights. The role involves routine use of standard office equipment and possible exposure to dust, pollen, and plant pathogens, as well as work in confined spaces and an ever-changing, high-stress environment.

Requirements

At least 3 years of retail leadership experience.
Proven ability to drive sales and consistently exceed performance goals in a fast-paced environment.
Experience building and leading high-performing teams, with a focus on talent development, mentorship, and succession planning.
Strong communication skills and ability to collaborate effectively across organizational levels.
Exceptional customer service skills and a solutions-oriented mindset.
Willingness to give and receive feedback, manage change, and foster adaptability.
Demonstrated success overseeing store operations, including visual merchandising, financial management, and loss prevention.
Availability to work weekdays, evenings, nights, weekends, holidays, and occasional overnights as needed.
Commitment to maintaining compliance with state regulations.
Ability to meet the physical requirements, including routinely standing, walking, talking or hearing, stooping, kneeling, crouching or crawling, using hands and fingers to feel, reaching, and lifting up to 25 pounds; occasionally climbing, balancing, and lifting up to 50 pounds; and close vision (clear vision at 20 inches or less).
Ability to work in confined spaces and maintain stress tolerance, adaptability, and flexibility in an ever-changing environment.

Nice To Haves

Previous experience in the cannabis industry.
Experience in a fast-paced, high-volume retail environment.

Responsibilities

Empower the team to deliver exceptional customer experiences, drive sales, and exceed key performance indicators.
Attract, hire, and retain a diverse team by setting clear goals and expectations.
Train, mentor, and develop team members, using individual strengths and supporting growth opportunities.
Forecast payroll to optimize productivity and help the team meet sales and payroll targets while managing operational workloads.
Oversee profit and loss and drive revenue growth and store efficiency.
Identify underperforming areas and implement solutions using company programs and tools.
Monitor business trends and share insights with senior leadership to refine strategies and improve results.
Delegate tasks, maintain clear brand messaging, and uphold company standards to ensure operational excellence.
Promote urgency and accountability while adapting to changes in the retail landscape.
Protect company assets by enforcing safety protocols, inventory control, loss prevention procedures, and applicable local, state, and federal regulations.
Analyze trends and manage stock levels to prevent shortages or overstock and ensure efficient inventory ordering and management.
Directly supervise team members and make decisions about hiring, termination, performance evaluations, and professional development.
Perform other duties as assigned.