Retail Store Manager

Michaels•Covington, KY

6d•Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role is responsible for leading the team to deliver a great customer experience, achieve store results, uphold customer brand promises, and execute planned workload activities and KPIs within budget. Minimal time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The manager oversees store operations and compliance, sales and profit performance, customer experience, shrink and safety programs, staffing, training, coaching, and performance management. They serve as Manager on Duty, maintain operational understanding of all store departments, and ensure managers are cross-trained in Custom Framing sales and production. The position is based in a public retail store setting, with some work in stock rooms and outdoors. Work hours include nights, weekends, and early mornings.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; some lifting of heavy items and accessing high shelves by ladder or similar equipment.
Must satisfy applicable federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and company programs, laws, and requirements.
Ensure execution of company policies and standards, and hold the team accountable for store conditions and results.
Deliver the sales plan, profit plan, and other KPIs in conjunction with annual performance objectives; manage the team to achieve role-specific KPIs.
Lead execution of customer brand promises.
Implement and lead shrink and safety programs to meet goals.
Use company tools to set, prioritize, and communicate goals and manage team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach the team to achieve results.
Lead performance management and, when necessary, disciplinary processes; identify talent and develop team members for advancement.
Use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments and cross-train; ensure all managers are cross-trained in Custom Framing sales and production.
Perform other duties as assigned.