Retail Store Manager

Kendra Scott•Ardmore, PA

7d•Onsite

About The Position

The full-time Store Leader serves as the CEO of the store, taking an entrepreneurial approach to delivering exceptional customer experiences and sharing Kendra Scott’s purpose in the community. The role leads store operations and business performance, builds customer loyalty and brand awareness, and develops a diverse, high-performing team. The Store Leader represents the Kendra Scott culture and makes decisions to achieve store financial goals while upholding company policies and Asset Protection Standards.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, strong prioritization, and time-management skills.
Experience leading and developing teams, with a focus on positively impacting team members’ careers.
Excellent communication and conflict-management skills.
Business acumen and ability to analyze reporting to drive sales.
Flexible availability to work when guests shop.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Willingness and ability to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Create a customer-centric environment and teach WOW Service Principles to build strong guest connections.
Drive sales, maximize store productivity, build guest loyalty, and create, manage, and own the store business plan.
Recruit, hire, and retain a high-performing team; build relationships with guests, organizations, and community partners to increase brand awareness, traffic, business growth, and philanthropic impact.
Coach, teach, and develop team members to strengthen skills, retention, internal opportunities, and career advancement.
Act with honesty and integrity, follow company policies and procedures, and ensure audit and shrink results meet Asset Protection Standards.
Communicate clearly and provide consistent feedback through in-the-moment coaching, touchbases, development plans, and performance reviews; listen actively and encourage diverse opinions.
Adapt to different areas of the business, apply past learnings, and remain curious and flexible.
Promote teamwork, idea sharing, partnerships, mutual accountability, and recognition of team contributions.
Analyze reports and daily sales trends, own controllable elements of the store P&L, and make timely business decisions to achieve store financial goals.
Take on challenges and opportunities with urgency, energy, and enthusiasm; champion ideas and address tough situations to help others succeed.
Take responsibility for personal decisions and the actions of the team, fostering commitment, feedback, and problem solving.
Use analysis, wisdom, experience, and judgment to make sound decisions, including when information is incomplete.